What is Malware?
For years there was no malware in the wild for Mac computers. As the Mac has become more popular, it has started to be targeted by malware more and more. The only widely available and installed malware on the Mac is a kind of malware called Adware.
Adware displays ads while you browse the internet. Some forms of adware display ads at other times during your use of the computer, but most of the adware currently in the wild will display ads while you browse the internet using Chrome, Firefox, or Safari.
We offer a malware scan service where we scan and remove any malware that is on your machine. The cost is $49 if we find malware that requires removal, and $29 if we the scan comes back clean.
We understand that you need your computer back as soon as possible. We offer our malware removal service with a 4 hour turnaround time. Normally the removal is even faster, but some difficult cases will take up to 4 hours.
Available in shop and remotely:
Would you like us to perform the malware removal without having to come into the shop? We can offer our service remotely as well! It takes about 5 minutes to get the remote connection setup.
Remote Mac Malware Removal
If you would like to have us provide our malware removal service remotely, please start by checking out using the product above. Once the checkout is complete, you will receive an email with a link to the software that needs to be downloaded as well as a link to a scheduling site where you can schedule your remote service!
Below are some additional details regarding our Malware removal service.
Difficulty with remote removal due to adware
Sometimes the adware on the computer causes you to have trouble installing the software we need in order to connect remotely. If you are not able to download the software that we send you in a link, please reply to our order confirmation email and we will send you the file needed via email.
Is Adware the same as Malware?
Adware is a kind of Malware. Adware is the most prevalent type of Malware that is available for Mac computers at this time. Adware normally does not steal any private information or do anything nefarious… rather it just attempts to advertise to you constantly.
Malware vs popup
Sometimes we find computers are brought in for adware removal when the issue was a particular kind of popup called a hijack. A hijack is when a popup opens and runs code that will reopen it every time it closes. While there may be no adware or malware on the computer, we will close out the hijack and clear the cache of the web browser during service. If the hijack is the issue, the charge will just be $29 for the scan, we do not charge for the removal because it is not something that is installed on your computer.
The Apple Store said I need to erase my computer
While in super extreme cases we will recommend erasing your computer and reinstalling the OS fresh, this is almost never necessary. We usually can remove the offending software without having to start from scratch.